Effective Date: December 2, 2025
At Prio Auto Transportation ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, business name, and billing information when you create an account or place an order.
- Vehicle Information: Details about vehicles you need transported, including VIN, make, model, and year.
- Location Data: Pickup and delivery addresses for transportation services.
- Usage Data: Information about how you use our app, including pages visited and features used.
- Device Information: Device type, operating system, and unique device identifiers.
2. How We Use Your Information
We use the information we collect to:
- Provide and manage our vehicle transportation services
- Process your orders and quotes
- Communicate with you about your orders, quotes, and our services
- Send you important updates and notifications
- Improve our app and services
- Comply with legal obligations
3. Information Sharing
We may share your information with:
- Service Providers: Third-party companies that help us operate our business, including payment processing (Clover), order dispatch and carrier management (Super Dispatch), sales and marketing software (HubSpot), email delivery services, and address autocomplete/geocoding services.
- Transportation Partners: Carriers and drivers who fulfill your transportation orders.
- Legal Requirements: When required by law or to protect our rights.
We do not sell your personal information to third parties.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy, unless a longer retention period is required by law.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Withdraw consent where processing is based on consent
- Delete your account at any time from the Settings screen in the app, which permanently removes your personal data
7. Third-Party Links
Our app may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.
8. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the effective date.
10. Contact Us
If you have questions about this Privacy Policy, please contact us:
Email: info@prioautotransportation.com
Phone: (613) 691-8028
Address: 63 Roydon Pl, Ottawa, ON K2E 1A3, Canada